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Your Moka account
Your Moka account
31 articles in this collection
Written by
Cloé Tétreault Tremblay,
Lee Marshall,
and
Kirsty
Creating an account
How can I sign up for Moka?
Written by
Kirsty
Updated over a week ago
What’s my goal and how can I edit it?
Written by
Kirsty
Updated over a week ago
Can I create multiple goals?
Written by
Kirsty
Updated over a week ago
Can I delete a goal?
Written by
Cloé Tétreault Tremblay
Updated over a week ago
Why does Moka have to verify my identity?
Written by
Kirsty
Updated over a week ago
Why do you need my photo ID?
Written by
Kirsty
Updated over a week ago
Connecting a bank
Why do I have to connect my bank to Moka?
Written by
Kirsty
Updated over a week ago
How to associate an additional card or bank to Moka?
Written by
Lee Marshall
Updated over a week ago
What’s a funding source and how can I change it?
Written by
Kirsty
Updated over a week ago
Why do you ask security questions when linking my bank?
Written by
Kirsty
Updated over a week ago
Saving for your goal
How can I save more with Moka?
Make the most out of your Moka account 💰
Written by
Cloé Tétreault Tremblay
Updated over a week ago
How do roundups work if I have more than one financial goal in Moka?
Written by
Kirsty
Updated over a week ago
Why isn’t my transaction showing up in the app?
Written by
Kirsty
Updated over a week ago
Transferring money to your account
When do you transfer money from my bank account to my Moka investment account?
Written by
Kirsty
Updated over a week ago
Should I monitor my transfers?
Written by
Kirsty
Updated over a week ago
How can I skip my next transfer?
Written by
Kirsty
Updated over a week ago
What is the low balance rule?
Written by
Kirsty
Updated over a week ago
What happens if there isn’t enough money in my funding source to cover my roundups or deposits?
Written by
Cloé Tétreault Tremblay
Updated over a week ago
Why did my transfer fail?
Written by
Kirsty
Updated over a week ago
A transfer is in process but hasn't been debited from my bank account, why?
Written by
Kirsty
Updated over a week ago
Withdrawing your money
How can I withdraw my money?
Written by
Kirsty
Updated over a week ago
I requested a withdrawal. When and where will I receive my money?
Written by
Kirsty
Updated over a week ago
Can I withdraw money from my RRSP?
Written by
Kirsty
Updated over a week ago
Navigating the app
Overview Tab
Written by
Kirsty
Updated over a week ago
Account Tab
Written by
Kirsty
Updated over a week ago
Transfers Tab
Written by
Kirsty
Updated over a week ago
Getting help
How can I reach Moka’s Customer Success Team?
Written by
Kirsty
Updated over a week ago
When will I get a reply?
Written by
Kirsty
Updated over a week ago
How can I change or reset my password?
Written by
Kirsty
Updated over a week ago
How can I edit my information?
Written by
Kirsty
Updated over a week ago
How do I close my account?
Written by
Lee Marshall
Updated over a week ago