Your Moka account

30 articles in this collection
Written by Cloé Tétreault Tremblay

Creating an account

How can I sign up for Moka?

Written by Cloé Tétreault Tremblay
Updated over a week ago

What’s my goal and how can I edit it?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Can I create multiple goals?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Can I delete a goal?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why does Moka have to verify my identity?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why do you need my photo ID?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Connecting a bank

Why do I have to connect my bank to Moka?

Written by Cloé Tétreault Tremblay
Updated over a week ago

How to associate an additional card or bank to Moka?

Written by Cloé Tétreault Tremblay
Updated over a week ago

What’s a funding source and how can I change it?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why do you ask security questions when linking my bank?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Saving for your goal

How can I save more with Moka?

Make the most out of your Moka account 💰

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why isn’t my transaction showing up in the app?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Transferring money to your account

When do you transfer money from my bank account to my Moka investment account?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Should I monitor my transfers?

Written by Cloé Tétreault Tremblay
Updated over a week ago

How can I skip my next transfer?

Written by Cloé Tétreault Tremblay
Updated over a week ago

What happens if there isn’t enough money in my funding source to cover my roundups or deposits?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why did my transfer fail?

Written by Cloé Tétreault Tremblay
Updated over a week ago

A transfer is in process but hasn't been debited from my bank account, why?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Withdrawing your money

How can I withdraw my money?

Written by Cloé Tétreault Tremblay
Updated over a week ago

I requested a withdrawal. When and where will I receive my money?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Can I withdraw money from my RRSP?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Navigating the app

Overview Tab

Written by Cloé Tétreault Tremblay
Updated over a week ago

Account Tab

Written by Cloé Tétreault Tremblay
Updated over a week ago

Transfers Tab

Written by Cloé Tétreault Tremblay
Updated over a week ago

Getting help

How can I reach Moka’s Customer Success team?

If you're looking for support, here's how you can reach us.

Written by Cloé Tétreault Tremblay
Updated over a week ago

What is MokaBot? 🤖

Everything you need to know about our chatbot.

Written by Cloé Tétreault Tremblay
Updated over a week ago

When will I get a reply?

Written by Cloé Tétreault Tremblay
Updated over a week ago

How can I change or reset my password?

Written by Cloé Tétreault Tremblay
Updated over a week ago

How can I edit my information?

Written by Cloé Tétreault Tremblay
Updated over a week ago

How do I close my account?

Written by Cloé Tétreault Tremblay
Updated over a week ago