Moka

Your Moka account

How can I sign up for Moka?

What’s my goal and how can I edit it?

Can I create multiple goals?

Can I delete a goal?

Why does Moka have to verify my identity?

Why do you need my photo ID?

Creating an account

Why do I have to connect my bank to Moka?

What’s a funding source and how can I change it?

Why do you ask security questions when linking my bank?

How to change or update my linked accounts?

Connecting a bank

Make the most out of your Moka account 💰

How can I save more with Moka?

Why isn’t my transaction showing up in the app?

Saving for your goal

When do you transfer money from my bank account to my Moka investment account?

Should I monitor my transfers?

How can I skip my next transfer?

What happens if there isn’t enough money in my funding source to cover my weekly contribution?

Why did my transfer fail?

A transfer is in process but hasn't been debited from my bank account, why?

Transferring money to your account

How can I withdraw my money?

I requested a withdrawal. When and where will I receive my money?

Can I withdraw money from my RRSP?

Withdrawing your money

Overview Tab

Account Tab

Transfers Tab

What is the Moka Leaderboard?

Navigating the app

If you're looking for support, here's how you can reach us.

How can I reach Moka’s Customer Success team?

When will I get a reply?

How can I change or reset my password?

How can I edit my information?

How do I close my account?

Getting help

Find answers and get help from Intercom Support and Community Experts

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