Your Moka account

How can I sign up for Moka?

Written by Kirsty
Updated over a week ago

What’s my goal and how can I edit it?

Written by Kirsty
Updated over a week ago

Can I create multiple goals?

Written by Kirsty
Updated over a week ago

Can I delete a goal?

Written by Cloé Tétreault Tremblay
Updated over a week ago

Why does Moka have to verify my identity?

Written by Kirsty
Updated over a week ago

Why do you need my photo ID?

Written by Kirsty
Updated over a week ago

Why do I have to connect my bank to Moka?

Written by Kirsty
Updated over a week ago

What banks and cards do you support?

Written by Kirsty
Updated over a week ago

How can I link an additional bank or card to Moka?

Written by Lee Marshall
Updated over a week ago

What’s a funding source and how can I change it?

Written by Kirsty
Updated over a week ago

Why do you ask security questions when linking my bank?

Written by Kirsty
Updated over a week ago

How can I save more with Moka?

Make the most out of your Moka account 💰

Written by Cloé Tétreault Tremblay
Updated this week

How do roundups work if I have more than one financial goal in Moka?

Written by Kirsty
Updated over a week ago

Why isn’t my transaction showing up in the app?

Written by Kirsty
Updated over a week ago

When do you transfer money from my bank account to my Moka investment account?

Written by Kirsty
Updated over a week ago

Should I monitor my transfers?

Written by Kirsty
Updated over a week ago

How can I skip my next transfer?

Written by Kirsty
Updated over a week ago

What is the low balance rule?

Written by Kirsty
Updated over a week ago

What happens if there isn’t enough money in my funding source to cover my roundups or deposits?

Written by Cloé Tétreault Tremblay
Updated this week

Why did my transfer fail?

Written by Kirsty
Updated over a week ago

A transfer is in process but hasn't been debited from my bank account, why?

Written by Kirsty
Updated over a week ago

How can I withdraw my money?

Written by Kirsty
Updated over a week ago

I requested a withdrawal. When and where will I receive my money?

Written by Kirsty
Updated over a week ago

Can I withdraw money from my RRSP?

Written by Kirsty
Updated over a week ago

Overview Tab

Written by Kirsty
Updated over a week ago

Account Tab

Written by Kirsty
Updated over a week ago

Transfers Tab

Written by Kirsty
Updated over a week ago

How can I reach Moka’s Customer Success Team?

Written by Kirsty
Updated over a week ago

When will I get a reply?

Written by Kirsty
Updated over a week ago

How can I change or reset my password?

Written by Kirsty
Updated over a week ago

How can I edit my information?

Written by Kirsty
Updated over a week ago

How do I close my account?

Written by Lee Marshall
Updated over a week ago