Your Moka account | Moka | Help Center

Moka | Help Center

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Your Moka account

Your Moka account

Creating an account

How can I sign up for Moka?

What’s my goal and how can I edit it?

Can I create multiple goals?

Can I delete a goal?

Why does Moka have to verify my identity?

Why do you need my photo ID?

Connecting a bank

Why do I have to connect my bank to Moka?

What’s a funding source and how can I change it?

Why do you ask security questions when linking my bank?

How to change or update my linked accounts?

Saving for your goal

How can I save more with Moka?

Why isn’t my transaction showing up in the app?

Transferring money to your account

When do you transfer money from my bank account to my Moka investment account?

Should I monitor my transfers?

How can I skip my next transfer?

What happens if there isn’t enough money in my funding source to cover my weekly contribution?

Why did my transfer fail?

A transfer is in process but hasn't been debited from my bank account, why?

Withdrawing your money

How can I withdraw my money?

I requested a withdrawal. When and where will I receive my money?

Can I withdraw money from my RRSP?

Navigating the app

What is the Moka Leaderboard?

How can I reach Moka’s Customer Success team?

What is MokaBot? 🤖

When will I get a reply?

How can I change or reset my password?

How can I edit my information?

How do I close my account?