If you’ve landed here, you likely encountered an issue while trying to link your bank account to your Mogo profile for withdrawals.
Most connection errors are temporary — the best solution is often to wait 15–30 minutes and then try again.
Good news:
If the issue persists, you’ll be given the option to manually upload your bank information to complete the verification.
Issue | What it Means | How to Fix It |
Authentication/Credentials Failed | The login or password entered doesn’t match your online banking. | Log in directly through your bank’s website to confirm your credentials, then return and try again. |
Country Not Supported | Your bank account must be based in Canada. | Ensure you’re using an account from a Canadian bank with a branch located in Canada. |
Try Again Later | Temporary connection issues between your bank and the linking system. | Wait 15–30 minutes, then attempt linking again. |
Bank Account Locked | Too many incorrect password attempts caused a security lock. | Log into your bank’s website to reset your password before trying again. |
Name Doesn't Match | The name on your bank account doesn’t match the name on your Mogo account. | If it's a joint account, log in using your own bank card (not your partner’s). Also check if you use a nickname with your online banking and adjust if needed. |
Something Went Wrong | A general error without specific details. | Review the troubleshooting steps above, correct any issues if needed, or wait 15–30 minutes and retry. |
Something Went Wrong, Connect Manually | We couldn’t determine the error. | Proceed with manual verification: click "Upload Void Cheque to Connect" and follow the prompts to upload a copy of a void cheque. |
Still Having Trouble?
If none of the above solutions work, completing the manual bank link process is a reliable alternative. We’ll guide you through uploading your banking details securely so you can start withdrawing your funds.